Support
Download Depositit Software
Please select the version/s of the software that you wish to download for your operating system/s.
Live Helpdesk
If you require assistance and wish to speak with our Support Department please LOGIN on the top right of this website to locate the number. It can also be found in the original Welcome email we sent you. This number is ONLY available if you have taken out a support contract.
If you do not have a support contract and would like to take one out, LOGIN on the top right of this website and you will be able to do this instantly.
Online Helpdesk
Need help Backing up, Restoring, Trouble Shooting Error Messages?
Find all the answers, step by step guides and short video demos on our free Online Helpdesk.
Accounts & Storage
To contact Depositit account department, please send an email with your username, phone number and your enquiry to accounts@depositit.com and we will call you (usually within 4 hours).
You might find the answer to your enquiry below:
Account Questions
Click a question to read the answer.
A: Please email accounts@depositit.com advising that you wish to update your card details and provide the best number to reach you on. We will call you (usually within 4 hours) and carry out the update for you.
Alternatively, if you have the original emails that WorldPay sent you when you set up your Depositit account, please locate these and:
- Go to the Worldpay website by clicking here
- Enter your WorldPay username and password to login
- Once logged in, click on the blue hyperlink number under Agreement ID
- You will now be on the Futurepay Agreement Details page and you should select the 'change payment details' button at the top.
You can now put in your new card details and submit.
Note: If you also need to update your email address or any other contact details click on the "Change Contact Details" button to change your personal information.
Click the LOGIN button at the top right of this website and submit your username and password to enter your Customer Admin Area where you can see how much data you are storing on our servers.
You can also see how much you are storing on our servers via the confirmation emails that we send you after each backup.
Depositit is fully automated and scalable and when you require additional storage this will be provided automatically for you.
To reduce the amount of storage you have on our servers you need to remove some of the folders you have selected to backup.
- Open Depositit software and highlight the backup that you wish to reduce.
- Drill down the '+' signs on the right hand side and deselect the ticks from the folders that you do not wish to backup
- Click 'SAVE' to save the changes.
Please note that any files/folders that you remove from the backup will drop off our servers after a full Backup Cycle has completed.
For example, if the Backup Cycle in the software is set to 30, this means it will take 30 backups from the time you have removed the data before this data drops off our servers and your storage levels will reduce.
Please note that any files/folders that you remove from the backup will drop off our servers after a full Backup Cycle has completed.
For example, if the Backup Cycle in the software is set to 30, this means it will take 30 backups from the time you have removed the data before this data drops off our servers and your storage will reduce. You can speed this up, by reducing the backup cycle, running a backup and then increasing the backup cycle back to what it was.
If you are backing up a database file or emails these tend to increase in size after each backup.
To remedy, open the Depositit software, reduce the Backup Cycle to 5 and click SAVE to save the changes.
'I am very impressed with the prompt and friendly customer support'
- DS Technologies
View more testimonials
