Support

A: Please email [email protected] advising that you wish to update your card details and provide the best number to reach you on. We will call you (usually within 4 hours) and carry out the update for you.

Alternatively, if you have the original emails that WorldPay sent you when you set up your Depositit account, please locate these and:

• Go to the Worldpay website by clicking here
• Enter your WorldPay username and password to login
• Once logged in, click on the blue hyperlink number under Agreement ID
• You will now be on the Futurepay Agreement Details page and you should select the 'change payment details' button at the top.

You can now put in your new card details and submit.

Note: If you also need to update your email address or any other contact details click on the "Change Contact Details" button to change your personal information.

Click here and type in your username and password and press Submit to see how much data you are storing on our servers. You can also see how much you are storing via the confirmation emails that we send you after each backup.

Depositit is fully automated and scalable and when you require additional storage this will be provided automatically for you.

To reduce the amount of storage you have on our servers you need to remove some of the folders you have selected to backup.

• Open Depositit software and highlight the backup that you wish to reduce.
• Drill down the '+' signs on the right hand side and deselect the ticks from the folders that you do not wish to backup
• Click 'SAVE' to save the changes.

Please note that any files/folders that you remove from the backup will drop off our servers after a full Backup Cycle has completed.

For example, if the Backup Cycle in the software is set to 30, this means it will take 30 backups from the time you have removed the data before this data drops off our servers and your storage levels will reduce.

Please note that any files/folders that you remove from the backup will drop off our servers after a full Backup Cycle has completed.

For example, if the Backup Cycle in the software is set to 30, this means it will take 30 backups from the time you have removed the data before this data drops off our servers and your storage will reduce. You can speed this up, by reducing the backup cycle, running a backup and then increasing the backup cycle back to what it was.

If you are backing up a database file or emails these tend to increase in size after each backup.

To remedy, open the Depositit software, reduce the Backup Cycle to 5 and click SAVE to save the changes.