TROUBLE SHOOTING - WINDOWS

If you are experiencing any issues using Depositit, we recommend in the first instance that you re-boot your machine.

Backup issues

Q1: Why am I getting Backup Unsuccessful emails?

Q2: I'm having trouble backing up my server/networked computers/mapped drives - it backs up OK manually, however when it backs up automatically I get backup unsuccessful emails from you.

Q3: Why can I backup manually but it won't work automatically?

Q4: I have just put Depositit on a second machine but it's not backing up?

Q5: Depositit has stopped working, it's no longer backing up?

Q6: Why after carrying out a manual backup (Backup Now) does it not change the date or time in the Last run/Next run area?

Q7: I have just upgraded to Windows Vista and my backups aren't running automatically?

 

 

 

Q1: Why am I getting Backup Unsuccessful emails?
A:Please bear in mind that in most cases the majority of your files might still be backing up and this email is only reporting that 'some' of your files are failing to backup.

Please read the email which will tell you how many files are failing and then open Depositit and click on the client log tab to see which files these are.

Files fail to backup for the following reasons:

1. Are you backing up Outlook emails? If so, please make sure you close down Outlook before backing it up. For more information on backing up emails, see our support pages here.
2. Have you deleted any files from your computer recently? If so, and you have specified Depositit to back up these files it will report back with an unsuccessful email because it cannot find the files any longer. To remedy this, please open Depositit and check your client log to see which files these are and once you know, click on the Backup tab > left click on the definition > open the drive on the right hand side by clicking on the little plus sign > and keep doing this until you find the files that you deleted from your computer. When you find these files, untick the boxes in Depositit and then click SAVE on the toolbar to save these changes.
3. If you have asked Depositit to backup your Documents and Settings folder this may cause errors/failed backup messages as this folder generally contains Micosoft Operating system files that cannot be properly backed up.
4. Are you backing up a server or networked drives? If so please see the questions below.

Q2: I'm having trouble backing up my server/networked computers/mapped drives, it backs up OK manually, however when it backs up automatically I get backup unsuccessful emails from you.
A: This is probably due to administrator rights and/or setting up of the service under Windows. When backing up networked machines or mapped drives you must follow the instructions here.

Q3: Why can I backup manually but it won't work automatically?
A: The reason for this is because when you backup manually Depositit works as a process, however to work automatically Depositit needs to run as a service.

Things to look at include:

1. Check your firewall is not blocking Depositit from accessing the Internet, as this will prevent it from backing up automatically (but will allow it to run manually)and is usually determined by an error message appearing in your client log saying 'cannot connect 44400'.

   If this is the case, please check your firewall settings are allowing Depositit through (see above recommendation in question #2).

2. If you are backing up a server or networked drives, you must have full administrator rights set up otherwise it will not backup successfully. Please follow the instructions here.
3. Check Depositit is running in your services. Start Menu > Settings > Control Panel > Administrative Tools > Services

Q4: I have just put Depositit on a second machine but it's not backing up?
A: This may be caused for a number of reasons:

1. Did you enter your Username and Password after installing the software?
(you can check this by opening the Depositit software, click on the 'Options' tab and then on 'update my account details' - does your username and password appear? If not put them in and then scroll down to the bottom and click SUBMIT.

2. Is your Firewall blocking Depositit from working ? (you can check our firewall advice here.

IMPORTANT: Remember that when you set up your definitions to backup the second machine, they must be called different names to those you have set up on the first machine and you must also schedule them to run at different times as well.

Q5: Depositit has stopped working, it's no longer backing up?
A:In the first instance we would suggest that you reboot your machine.

Once re-booted if it looks like it's still not backing please check your client log, (open the Depositit software and click on the client log page). Are there any error messages being reported, such as connection issues? If so this will be the reason why Depositit cannot backup and for a remedy to this see answers to questions above.

Alternatively if you notice in the client log that Depositit is backing up each time but you are not receiving your confirmation emails please check your spam filter to make sure this is allowing mail through from us.

Have you recently reset your password, and if so have you updated this on the software? If you have not updated the software with your new password please see question 1 above.

Have you recently upgraded from dial up or ISDN to broadband/cable? If so, please see the instructions in the connection issues section.

Q6: Why after carrying out a manual backup (Backup Now) does it not change the date or time in the Last run/Next run area?
A: The last run/next run area in the software relates to the automated backups (i.e when your last automated backup ran and when the next one is due to run). This information will not be updated after running a manual backup (Backup Now). If you check again after your next scheduled backup you should see that the date/time has now been updated.

Q7: I have just upgraded to Windows Vista and my backups aren't running automatically?
A: When you have installed the Depositit software onto your Vista computer or after you have upgraded an existing machine to Vista:

1. Right click on the desktop shortcut to Depositit and select 'Run as administrator'

2. If a new machine, set up your backups in the normal way. If you have upgraded an existing machines, you will need to delete the original definitions and re-set up your definitions, calling them exactly the same names